Client Assistance Program (CAP)

HDRC knows that people living with disabilities often face unique challenges in finding the help they need. The Client Assistance Program (CAP) is an advocacy program for people with disabilities seeking or receiving rehabilitation services provided by or funded through the State of Hawaii’s Vocational Rehabilitation and Services to the Blind Division.

CAP was created to assist applicants or clients of vocational rehabilitation services, individuals receiving Independent Living (IL) services, and more. CAP can help with eligibility and application problems, client and staff conflicts, communication problems, and other service-related problems.

HDRC uses CAP to assist those with disabilities and address a variety of issues:

• Finding information and advice about particular services.
• Obtaining services funded under the Rehabilitation Act.
• Investigating questions or complaints about services provided under the Rehabilitation Act.
• Assistance in resolving issues with rehabilitation counselors or other providers
• Assistance in appealing decisions made by counselors or programs.
• Representation in administrative, legal, or other appropriate proceedings to ensure that recipients receive the treatment, services, or rehabilitation to which they are entitled.
• Linking applicants and recipients to other agencies that may be able to assist them, including Protection and Advocacy (P&A) for people with disabilities.

For more information about CAP, call us at (808) 949-2922 or email an advocate at [email protected].